Intern CLE Podcast - Episode 004 – Hyland Software – Kelly Diamond
Interview - Kelly Diamond (HR Program Manager) of Hyland Software
Hyland Software is the developer of the enterprise content management (ECM) and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing. The firm has its headquarters in Westlake, Ohio. https://en.wikipedia.org/wiki/Hyland_Software
Hyland has about 100 interns a year at the Westlake headquarters, with up to about 30 in other locations around the country and around the world.
Summer is the primary intern season for Hyland, while some interns stay on part time after their internship. Hyland starts recruiting in the fall for the following summer.
Hyland’s new global focus poses recruiting and HR challenges. They work on those issues locally and rely on their in-country HR resources as well.
Challenges – Sourcing the requisitions from managers within Hyland to determine how many and what type of interns are needed. Using new forms approach to keep track.
What makes a strong candidate? Looking at technical skills, educational background, also soft skills are just as important. “You can’t always teach those soft skills” teamwork, communication and being adaptable are important
Orientation – Looks like a full time hire really, attend meetings, work with their teams, also have weekly intern specific events – lunch and learns, service day, socials.
Managers meet weekly or bi-weekly for feedback for the mentors. HR checks in mid-summer and at the end of the summer. Hyland asks interns for feedback as well and it can be anonymous.
What makes the internship Rock? Being able to extend offers for full time hire or continued internship makes the program great.
Advice to someone starting a program – Helpful to have someone dedicated to plan for and run the program. Executive buy in is key. Ensure that everyone is on the same page.
Resources that Kelly recommends –
· NACE – National Assoc. of Colleges and Employers - https://www.naceweb.org/
· OCEA - http://www.ohioco-op.com/
· Career Services at the colleges – building the relationships
What’s new or going on around town?
OCEA conference coming to Sandusky, Ohio May 22-24th, 2019! http://www.ohioco-op.com/ I found out after we recorded Kelly’s interview that I will be speaking at this event. Register now to be a part of this great networking event.
Gratitude - Thank you to Amy McMullen of Lincoln Electric for encouraging me to apply to speak at the OCEA conference. I look forward to her interview with InternCLE on next week’s podcast. Subscribe to hear from Amy about all the great things Lincoln is doing.